Shipping
WHERE DO YOU DELIVER TO AND WHAT ARE YOUR SHIPPING COSTS?
We deliver internationally to most regions of the World, including Europe, North & South America, Australia and New Zealand.
Postage is free and we also pick up the tab on all import taxes, so you don't have to. Cool huh?
HAS MY ORDER BEEN DISPATCHED YET?
As all orders are hand made to order, please expect your shoes to take around 2 weeks before they ship. You will received an email with tracking info once your order has shipped.
CAN I TRACK MY ORDER?
You will receive an email with tracking info once your order has been shipped.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
As all orders are hand made to order, please expect your shoes to take around 3 weeks before to be delivered, sometimes a little longer depending of the efficiency of your local postal/delivery services.
CAN I SHIP TO AN ALTERNATIVE ADDRESS?
You are welcome to provide an alternative shipping address, so long as your billing address matches the one registered with your payment provider.
WILL I NEED TO PAY DUTY ON MY DELIVERY?
All taxes and import duties are paid by us, so there will be no additional taxes to be paid on delivery.
Returns
OUR RETURNS POLICY
Items can be returned within 14 days of delivery.
Returns must be unworn, unmarked, and in their original packaging — we can't guarantee a refund otherwise.
You'll need proof of purchase for any return.
Contact us before sending anything back and we'll give you the correct returns address for your country.
Please use a tracked shipping service — we can't take responsibility for returns lost in transit.
HOW DO I RETURN AN ITEM?
Email us within 14 days of delivery with your order number, the item, and the reason for return, and we'll take it from there.
YOUR RIGHTS UNDER THE CONSUMER CONTRACT REGULATIONS?
You have 14 days from delivery to cancel your order, plus a further 14 days to send the unworn item back to us. Let us know within the first 14-day window if you're cancelling under these regulations, and we'll refund your standard delivery cost once the item is back with us.
WHAT DO I DO IF MY ITEM HAS A FAULT?
Sorry to hear it — we promise to make this right. Email us clear photos and a short description of the issue so we can assess it with our workshop. Once a fault is confirmed, we'll send a free returns label — please post the item back within 7 days of the fault being reported.
HOW LONG DO RETURNS TAKE TO PROCESS?
Once we receive your return, please allow up to 10 working days for it to be processed. If you haven't heard from us by then, get in touch with your tracking details and we'll chase it up. You'll get an email as soon as your refund or exchange is confirmed.
WHAT IF THE SIZE ISN'T RIGHT?
Getting sizing right is tricky, especially if you're converting from men's to women's sizing for the first time — so we want to make it easy to fix. If your pair doesn't fit, contact us within 14 days of delivery and we'll arrange an exchange for a different size, free of charge. The original pair must be unworn and in its original packaging. Since everything is hand made to order, please allow around 2-3 weeks for your replacement pair to be made.