By using the Highest Heels website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Highest Heels is the trading name of The Highest Heels Company, registered in England & Wales.

Our registered address is:


The Highest Heels Company
Green End Street
Aylesbury
Buckinghamshire
HP22 5JE
United Kingdom

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their order. Customers will also have an additional 14 days from this point to return the unworn item back to Highest Heels. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be borne by the customer, unless an item is found to be incorrectly supplied or faulty.

All our footwear is hand made to order and takes around 3 weeks to be made, packaged and delivered, but this may be extended for customised footwear or more remote regions. We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are outside the control of Highest Heels, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order. If you have not received your order within the delivery timescale stated, please contact us no later than 10 days after the dispatch date, to allow us to look into this further. Full delivery info can be found here

We’re really sorry if part of your order is missing. For this to be looked into fully, Highest Heels must be notified directly, of any missing items, within 10 days of the dispatch date. Once a dispute has been raised, please allow 5 working days for our investigation to take place. During this time, the dispatching location(s) will be asked to review CCTV footage, where possible, of the item(s) being checked and sent for shipping. The purpose of CCTV is to ensure all orders are being pair checked for quality and sent for shipping as would be expected. We are unable to share CCTV footage with customers. Should CCTV footage show items being checked and shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery. Please note, if there are any delays in reporting your missing item to us, we might not be able to look into this further.

In the event of a disputed delivery, Highest Heels must be notified directly, within 10 days of the dispatch date, to allow us to look into this fully and uphold any claims made. Once a dispute has been raised, please allow 5 working days for us to investigate. During this time, depending on the type of dispute, we will carry out investigations with our dispatch location(s) and the courier. We may also review CCTV at the point of dispatch to ensure the correct process has been followed. This CCTV is for review purposes only and will not be shared out with the business. Customers may be asked to complete a declaration confirming non receipt of their order. If the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days. The declaration should be returned within 10 days of the dispute being raised. Failure to do so may result in the investigation being delayed and/or closed without action.

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to availability of colours and materials. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of availability. On occasion the stock position relating to particular colours or materials may change. If a shoe cannot be made at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the item(s) if paying by card. If payment has been made via PayPal, a refund will be processed.

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch, if paying by card, you will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We ship worldwide, with some minor exclusions. Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, American Express or PayPal. Local import duties may be payable on receipt. VAT is only charged on items delivered within the UK. Should you be an International customer and have a tax question, we would recommend contacting your local tax office. Please note however that this site and its contents do not form an agreement between Highest Heels and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

Should you be paying by Credit or Debit card, your bank may place a pending hold on these funds. This is out of the control of Highest Heels. This payment will be released when payment for your order is requested by Highest Heels, this is at the point your item is dispatched.

Highest Heels reserves the right to refuse any order.

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Highest Heels. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Highest Heels. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

To the extent permitted by law, Highest Heels gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK, US & EU sizes.

We reserve the right to change at any time any of the details of the items on the site, including prices, colours, materials and sizes.